Start whenever you want
€9 Dog bath 15 initial minutes
€3 Brushing, vacuuming, and drying area Minimum starting credit
The equipment has cash and card payment systems. Check the instructions on each machine before starting.
How does self-service work?
Llobets del Pirineu · Sort
How does our self-service work?
A space created with love for dogs and designed so you can care for your four-legged companion with convenience, freedom, and at your own pace. Here we explain how the equipment works, how to extend the time, and what to do if you have any issues.
Why doesn't the tub start?
To start a new bath service, you need to enter a minimum credit of €9, equivalent to 15 minutes.
Important: if you enter less than €9 and the tub still doesn't start, this does not necessarily mean it is broken. Simply, you have not yet reached the minimum credit required to start the service.
For example, if you enter €5, you will have to add another €4 to reach the initial €9.
Once the minimum credit is reached, you can start the service by following the machine's instructions.
Do you need more than 15 minutes?
No problem. Once the service has started, you can add more credit to have additional time.
When the initial 15 minutes are up, you will have 2 minutes of leeway to add credit and continue the bath without having to re-enter the initial €9.
During this leeway, you can add €1, €4, €5, €6 or the additional amount you need, according to the increments accepted by the machine.
There is no need to pay the initial price of €9 again while the service continues within the allowed period.
What happens if you let the 2 minutes pass?
The tub will end the session and start the automatic disinfection process.
Once this process has started, you will no longer be able to continue the previous session by adding small amounts.
When the disinfection is finished, to start a new service you will have to re-enter €9 for 15 minutes.
We recommend adding credit before the time runs out to avoid interruptions.
How does this area work?
The brushing, vacuuming, and drying machine has a minimum starting price of €3.
While the machine is running, you can add credit with cash or card to extend the time.
Attention: this machine works differently from the tub. It does not have 2 minutes of leeway when the time is up.
If the time reaches zero and the session ends, you will have to re-enter the minimum starting credit of €3 to start another one.
To avoid this, add the additional credit before the time runs out.
What happens if the power goes out?
In the Pyrenees, storms, snowfall, or other circumstances can cause occasional interruptions in the electricity supply.
If this happens while you are using one of our pieces of equipment, do not worry. We want to help you resolve the issue fairly.
We have remote monitoring systems to detect and check possible issues, depending on the availability of the equipment and communications.
How do we handle the affected amounts?
If a technical issue causes the loss of an entered amount that has not been accounted for or a paid service that could not be enjoyed, we will review the available information to determine the corresponding amount.
Once the issue is confirmed, we will proceed with the refund of the affected amount.
The requests will be cross-checked with payment records, machine operation, and other available evidence.
Credits that have been correctly used during the service will not be considered lost amounts.
How will we return the money to you?
If you have experienced an issue, contact us indicating:
- Day and approximate time.
- Machine used.
- Amount entered.
- Payment method.
- Brief explanation of what happened.
Once the amount to be returned has been verified:
- Cash payment: we can manage the refund via Bizum.
- Card payment: we will process the refund through the same payment method, when technically possible.
If it is not possible to use the planned system, we will agree on a suitable alternative.
Issues in the brushing, vacuuming, and drying area will be handled under the same criteria.
The time required for the card refund to appear in the account may depend on the banking entity.
Self-service, but you are not alone
Llobets del Pirineu is a self-service space, but this does not mean we do not care about what happens at the facilities.
We have remote monitoring systems that allow us to detect certain issues and offer remote support.
In some situations, and whenever technology and connection allow, we can guide you in real time through the available communication channels, including audiovisual assistance if the system allows.
This is how we want to offer close attention even when there is no staff physically present at the location.
Remote monitoring does not imply continuous human attention nor guarantee an immediate response at any time.
A protected space
The facilities have video surveillance systems with recording 24 hours a day, 365 days a year, while the systems are operational.
The cameras are intended to protect people, animals, and the facilities, as well as contribute to security and the verification of issues.
We have backup power systems for certain security equipment, which can allow them to remain operational during occasional power outages, within the limits of their autonomy.
The images will be treated in accordance with data protection regulations, with the applicable security measures and retention terms.
Information about the data controller and the exercise of data protection rights is provided on the signage and in the corresponding privacy policy.
We all take care of this space
We strive to make Llobets del Pirineu a clean, pleasant, and well-maintained space.
Although we perform cleaning and maintenance tasks, the cooperation of each user is very important.
- Leave the tub as clean as possible after using it.
- Remove accumulated hair from the indicated spaces.
- Leave the professional brushes clean and free of hair.
- Return the accessories to their place.
- Use the equipment and the facilities responsibly.
- Respect other users and their dogs.
A small gesture from you makes a big difference for the next user.
If you notice any damage, cleaning problem, or equipment that does not work correctly, we would appreciate it if you let us know.
Your dog's well-being first
During the use of the facilities, each person is responsible for the supervision and control of their dog.
- Never leave your dog alone inside the tub or in the work area.
- Use the equipment according to the instructions.
- Avoid directing the hot air at the same area for an extended period.
- Maintain a proper distance during drying.
- If your dog shows fear, pain, or discomfort, stop the service and prioritize their well-being.
- Keep the walkways clear and pick up any waste you generate.
If you detect a risky situation, stop using the equipment and let us know.
Take a photo with the Llobets car!
Our car is part of the Llobets del Pirineu universe.
We love that you can take photos with your dog and bring home a special souvenir of the visit.
We only ask one thing: take care of it as if it were yours.
Respect the bodywork, the decorative elements, and the accessories.
You can take as many photos as you want from the accessible areas, always respecting safety and the facilities.
The best memories are the ones that leave smiles :)
A special corner for the dogs of the Pyrenees
Llobets del Pirineu was born in Sort with the enthusiasm to offer a practical, accessible dog self-service space designed for our four-legged companions.
We want every visit to be a pleasant experience, both for you and for your dog.
Trust, respect, cleanliness, and responsibility are the foundation of this project.
Thank you for helping us take care of this little space in the Pyrenees.
Llobets del Pirineu Customer Service
Do you have any questions or issues?
Write to us and explain what happened. We will review your request and help you find a solution.
Phone and WhatsApp
689 445 524